End User Computing Spec I - Jupiter, FL

Duties and Responsibilities: • Assists with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices. • Assist users with initial sign-on and access to software and files as designated by their supervisors. Provides Audio-Visual Support such as Zoom Room setup and function, and conference room preparation(s) for presentations. • Provides Tier 2 support to users for basic software and hardware of end-user computing needs. • Escalates to Tier 3 support when necessary. • Accept and log support calls, provide Tier 2 support and resolution and refer to Tier 3 support when higher technical skills are required to resolve the issue. Assist with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices. • Assists with new system installations, image and deploy workstations. Workstations repair, upgrades, and troubleshooting. Support Mac and Windows operating systems. • Audio-Visual Support such as Zoom room setup and function, and conference room preparation for presentations. • Assist in the implementation of IT related initiatives (OS deployments and divisional relocations, etc.) • Provides Tier 2 support to users for basic software and hardware of end-user computing needs. Escalates to Tier 3 support when necessary. • Other duties as assigned by the IT Manager. EXPECTED SALARY: Commensurate depending on experience. MINIMUM REQUIREMENTS: Associate’s degree; or a high school diploma or equivalent and two years of relevant experience. PREFERRED QUALIFICATIONS: • Associate degree; or a high school diploma and two (2) years of appropriate experience. • Technical Certifications such as MCSE, ACMT, A+, CompTIA, or AVIXA is a plus. • Audio-Visual experience is a plus. SPECIAL INSTRUCTIONS TO APPLICANTS: In order to be considered, you must upload your cover letter and resume. Please provide names and email addresses of three to five references as part of the application process. When ready, the hiring department will contact the listed references via email requesting their reference letters to be uploaded directly to the application website. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See the Qualified Positions link on our applicant FAQs page for a list of eligible positions. This position is open until filled. Application review will begin April 17, 2024. HEALTH ASSESSMENT REQUIRED: Yes To apply for this position, visit https://jobs.ufl.edu/ Job number for this vacancy is <531097> and the deadline date to apply is <04/18/2024>. If accommodation due to a disability is needed to apply for this position, please call (352) 392-2HRS or the Florida Relay System at (800) 955-8771 (TDD). The University of Florida is an equal Opportunity Employer dedicated to building a broadly diverse and inclusive faculty and staff. The University of Florida invites all qualified applicants, including minorities, women, veterans, and individuals with disabilities. The University of Florida is a public institution and subject to all requirements under the Florida Sunshine and Public Records laws. REQ # 531097