Chamber Master Default Template
Respected Real Estate Firm is looking for a friendly and welcoming Office and Marketing Assistant to add to our team in a full-time capacity. This multi-faceted role is an integral part of the firm, serving as the main point of contact for our agents, clients and guests while juggling multiple priorities in a dynamic and fast paced environment.
As the first point of contact this person is responsible for setting the tone of the entire organization and must have an outstanding, outgoing personality and the ability to adapt to all types of personalities and remain calm under pressure, in a professional setting.
The visitors’ first impression should excite them enough to spread the word to others in regards to their positive and professional, personalized experience. We define a professional atmosphere to include dress, friendliness, and a warm welcoming smile when anyone enters our upscale waterfront office. The goal is to get that “wow” first impression. The same guidelines pertain to our phone inquiries. The ideal candidate should be able to manage multiple priorities at once and have a good understanding of our operational processes in order to work proactively and with a sense of urgency.
Also serving as the Facilities Manager, this role oversees and maintains the appearance of the office and manages vendor relations.
Finally, this role will assume responsibilities in the marketing space which include, but are not limited to, assisting with internal and external events including the holidays, client appreciation events, nonprofit events, and more. Additionally, social media management and proficient writing skills are both necessary components of the role to assist our marketing department in serving the Realtors®. Acting as a point of contact for the 30+ full time Realtors, you will assist with other individualized marketing requests in conjunction with your fellow support members.
Responsibilities
- Manage the front desk and greet all guests and visitors in a warm, friendly and professional manner. Including creating an inviting customized experience in our conference rooms as requested with welcome screens and orderly space.
- Following our procedures and check list, ensuring that the office is opened and closed on a daily basis.
- Manage all incoming calls, consistently answering the phone with a friendly, professional, warm voice and transferring accordingly.
- Coordinate all aspects of building and property repairs maintenance, both interior and exterior. Work with our in-house handyman on projects as needed.
- Assist with event and party planning and arrange for holiday decorations
- Order and maintain healthy inventory of office supplies
- Manage and negotiate with vendors and ensure that invoices match services rendered
- Work in conjunction with other operations staff members on marketing, financial, processing, agent and management support
- Ensure that agents and clients receive top-notch support
- As your responsibilities expand, they will include, marketing functions associated with social media, written skills for copyright, organizing luncheons & trainings, client events, parties for office camaraderie, and more.
- Contribute to and become an integral part of the supportive, fun, and positive company culture
- Create and maintain monthly and weekly calendars with ongoing correspondence and posting.
- Creation of our floor schedule monthly.
- Maintenance of our sign room inventory.
- 2+ years' experience in customer service
- Excellent interpersonal and verbal communication skills
- Ability to anticipate needs and be proactive
- Team player with high personal responsibility
- Ability to prioritize and manage multiple tasks
- Professional demeanor, friendly & positive
- Proficient in Microsoft Office products
- Social Media Management knowledge
- Proficient writing skills
- High attention to detail and organization
- Ability to work well under pressure
